1. Payment Processing
Payments on our website are processed by Stripe. Customers can complete eligible purchases through the available checkout options without creating or signing in to a Stripe account.
Payment processing is subject to the applicable payment method requirements and Stripe’s terms. Stripe may conduct ongoing risk assessments and monitor transaction activity for unusual or potentially unauthorised transactions as part of its payment processing procedures.
2. Accepted Payment Methods
Depending on availability at checkout, we accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallets displayed at checkout
The payment methods available for an order may vary according to the customer’s location, device and eligibility.
3. Billing Descriptor
The billing descriptor displayed on your payment statement is Stepanddry. Please use this information when reviewing a transaction associated with a purchase from our website.
If you have a question about a payment or do not recognise a transaction, please contact us using the details below and include the relevant order reference, where available.
4. Payment Data and Privacy
We take appropriate steps to handle customer information in accordance with applicable Singapore data protection requirements and relevant European data protection laws.
Payment information is processed through Stripe in accordance with the roles and responsibilities applicable to the relevant processing activity. We do not request that customers provide payment card details by email.
Our collection and use of personal information are explained in our Privacy Policy. Where our website uses non-essential cookies or similar technologies, these are activated only after the visitor selects “Accept” on the cookie banner. Essential cookies required for core website functions may operate where permitted by applicable law.
Customers can consult our Privacy Policy and cookie information for further details about personal data, cookie use and applicable privacy rights.
5. Transaction Enquiries
For questions about a payment, billing descriptor or checkout issue, please contact:
Brand: Stepanddry
Registered Company Name: [Insert Registered Company Name]
Registered Business Address: [Insert Registered Business Address]
Telephone: [Insert Business Telephone Number]
Email: supervisor@stepanddry.com
Website: https://www.stepanddry.com
We aim to respond to customer enquiries within 24–48 hours. Enquiries requiring additional review may take longer, and we will provide an update where appropriate.
6. Applicable Requirements
This policy is intended to operate in accordance with applicable Singapore law and relevant European data protection and consumer protection requirements. Nothing in this policy limits any statutory right that cannot lawfully be excluded or restricted.