1. General Terms

These Terms and Conditions govern purchases made through the Stepanddry website. By placing an order, you agree to the terms set out below.

Purchases are subject to the product information, prices, delivery charges and other terms displayed at checkout. These terms are intended to operate in accordance with applicable Singapore legislation and the mandatory consumer protection laws applicable in the destination market.

Nothing in these terms excludes or limits any statutory right that cannot lawfully be excluded or limited.

2. Business Information

Brand Name: Stepanddry
Registered Company Name: [Insert Registered Company Name]
Registered Business Address: [Insert Registered Business Address]
Warehouse Address: [Insert Warehouse Address]
Email: supervisor@stepanddry.com
Telephone: [Insert Business Telephone Number]
Website: https://www.stepanddry.com

3. Products and Prices

Product descriptions, available options, materials, dimensions and prices are provided on the relevant product pages. Customers should review the applicable product information before completing an order.

Prices and applicable delivery charges will be displayed before checkout is completed. Any applicable taxes or additional charges will be disclosed as required by law.

We may update product listings and prices from time to time. Changes will not alter an order already accepted, except where a correction or other change is permitted by applicable law and properly agreed with the customer.

4. Orders and Payment

Orders are subject to acceptance and confirmation. After an order is submitted, we will review the order details and payment status before proceeding with fulfilment.

An order confirmation email will be sent to the email address provided at checkout. Customers should retain this email and the order reference for future enquiries.

If an item becomes unavailable or an order cannot be fulfilled, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.

Payment must be completed using the payment methods available at checkout. Orders will normally proceed to fulfilment after the required payment has been confirmed.

5. Order Processing Time

Our standard order processing time is 1–3 business days.

This period covers order review, preparation and arrangements for dispatch. Business days exclude weekends and applicable public holidays.

Once an order has been dispatched, the customer will receive a tracking email at the email address provided when placing the order.

6. Shipping and Delivery

6.1 Delivery Destinations and Carriers

We offer delivery to eligible European destinations. Depending on the destination and service availability, shipments may be handled through DHL, FedEx, UPS Priority or other appropriate carrier services.

Available delivery options and applicable charges will be displayed during checkout.

6.2 Estimated Delivery Time

Our standard estimated transit time is 5–10 business days after dispatch.

The overall time from purchase to arrival therefore normally includes the order processing period of 1–3 business days, followed by the estimated transit period.

Delivery estimates are calculated in business days and may be affected by destination-specific conditions, public holidays, customs procedures where applicable, weather or carrier operations.

Where a specific delivery date or statutory deadline applies, the relevant contractual and legal requirements will take precedence over a general estimate.

6.3 Tracking Notifications

Tracking emails will be sent to the email address supplied at checkout when tracking information becomes available and as relevant tracking updates are received.

Depending on the carrier and service, updates may include:

• Order dispatch and tracking reference.
• Arrival at a carrier facility or sorting location.
• Transit progress.
• Local delivery handling.
• Delivery completion or an attempted delivery.

The availability and timing of individual tracking events depend on the information supplied by the carrier.

Customers should check their inbox and spam or junk folder for tracking messages.

6.4 Delayed, Missing or Untracked Orders

If an order has not arrived within the estimated transit period, please contact supervisor@stepanddry.com with your order reference.

We will review the tracking information and, where appropriate, open an enquiry with the relevant carrier to establish the shipment status.

Following the investigation, we will assess the available evidence and the circumstances of the case to determine an appropriate resolution, which may include a replacement shipment or a full refund.

Where delivery has not taken place within the agreed or legally required period, customers retain any applicable rights to request delivery, set an additional reasonable period where required, or terminate the contract and obtain a refund in accordance with applicable law.

6.5 Delivery Risk and Ownership

Responsibility for loss of or damage to goods during delivery remains with us until the goods come into the physical possession of the customer or a person designated by the customer, other than the carrier, except where applicable law provides otherwise.

Dispatch to a carrier does not, by itself, transfer delivery risk to the customer.

Ownership of goods passes in accordance with the applicable contract and law. Nothing in these terms affects statutory rights relating to non-delivery, damaged goods or other failures to fulfil an order.

Customers should provide an accurate delivery address and contact information when ordering. If delivery is unsuccessful because information supplied by the customer is incorrect, we will review the circumstances and arrange an appropriate next step in accordance with applicable law.

7. Right of Withdrawal: 14 Days

For eligible online purchases covered by EU consumer withdrawal rules, customers generally have the right to withdraw from the purchase within 14 days from the day they, or a designated person other than the carrier, receive the goods, without giving a reason.

Where an order is delivered in separate shipments, the applicable withdrawal period will be calculated in accordance with the relevant statutory rules.

7.1 How to Exercise the Right

To exercise the right of withdrawal, please email supervisor@stepanddry.com with:

• Your name.
• Your order reference.
• A clear statement that you wish to withdraw from the purchase.
• The item or items concerned.

You may also use any applicable statutory withdrawal form or withdrawal facility made available on our website.

Please send your withdrawal notice within the applicable 14-day period. After notifying us, you must return the goods within the period prescribed by applicable law, normally 14 days from the date on which you notify us of your withdrawal.

7.2 Condition of Returned Goods

Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning, as they would be permitted to do in a shop.

Customers may be liable for a reduction in value resulting from handling beyond what is necessary to establish those characteristics, where permitted by applicable law.

Goods should be returned with the relevant order information. Original packaging is appreciated where available but will not be required where such a requirement would unlawfully restrict statutory rights.

7.3 Return Costs

For a change-of-mind withdrawal, customers are responsible for direct return postage costs where they have been informed of this responsibility before completing the purchase, unless applicable law requires otherwise.

Where goods are faulty, damaged, incorrectly supplied or otherwise fail to conform to the contract, the applicable remedies and allocation of return costs will be determined under the relevant statutory requirements.

7.4 Refunds Following Withdrawal

When a valid withdrawal is exercised, we will reimburse payments received for the relevant purchase, including the cost of standard outbound delivery where required by law.

Where the customer selected a more expensive delivery option, any additional cost above the least expensive standard delivery method need not be reimbursed where the law permits this.

Refunds will be made without undue delay and, under the applicable EU withdrawal rules, no later than 14 days after we are informed of the withdrawal. We may withhold the refund until the goods have been returned or the customer has supplied evidence of having sent them back, whichever occurs first, where this is permitted by law.

Refunds will ordinarily be made using the original payment method unless another arrangement is expressly agreed and permitted by law.

7.5 Exceptions

The statutory right of withdrawal does not apply to every type of purchase. Any applicable exception will be relied upon only where the relevant legal conditions are met.

Nothing in this section removes a customer’s separate rights in relation to faulty, damaged or non-conforming goods.

8. Damaged, Faulty or Incorrect Goods

If an item arrives damaged, appears faulty or differs materially from the item ordered, please email supervisor@stepanddry.com and include your order reference.

Where reasonably available, please provide clear photographs showing the issue and the relevant item. This information helps us assess the matter and determine the appropriate resolution.

We will review the information provided and may request further details where reasonably necessary.

Where the issue is established, we may arrange a replacement, refund or another remedy appropriate to the circumstances and applicable law. For reported transit damage or other issues that can be assessed from photographs, we may arrange a refund or replacement without requiring the damaged item to be returned. This approach does not limit any mandatory remedy available to the customer.

For goods covered by EU consumer sales legislation, statutory remedies for lack of conformity may include repair or replacement, and, where the applicable legal conditions are met, a price reduction or termination of the contract with a refund. The allocation of costs and availability of each remedy are governed by the applicable legislation.

Please report delivery damage promptly so that we can review the available evidence and contact the carrier where appropriate. A request made after a recommended reporting period will not, by itself, remove any statutory right that remains available.

9. Cancellations Before Dispatch

If you wish to cancel an order before dispatch, please contact supervisor@stepanddry.com as soon as possible and include your order reference.

We will check the order status and advise whether cancellation can be processed before dispatch. If the order has already been dispatched, the applicable withdrawal and return procedures will apply.

Nothing in this section restricts any statutory cancellation or withdrawal right.

10. Customer Responsibilities

Customers are responsible for providing accurate order and contact details and for reviewing the product information before purchase.

Customers should retain order confirmations and relevant correspondence. When contacting us about a purchase, please provide the order reference and sufficient information to identify the matter.

We may request reasonable information needed to verify an order, investigate a reported issue or process a return or refund. Any such request will be handled in accordance with applicable data protection requirements and will not be used to impose unlawful barriers to a customer’s statutory rights.

11. Liability

Nothing in these terms excludes or restricts liability where such exclusion or restriction is prohibited by law.

Subject to that limitation, we are responsible for performing our contractual obligations in accordance with the applicable terms and legislation.

We will assess claims concerning non-delivery, damage, incorrect items, refunds and other order issues based on the relevant transaction information, available evidence and applicable legal requirements.

12. Personal Data

Personal data collected through orders, customer enquiries and related activities is handled in accordance with our Privacy Policy.

For information about the collection, use, disclosure and retention of personal data, please refer to the Privacy Policy available on our website.

13. Complaints and Customer Support

For questions concerning an order, delivery, cancellation, return or refund, please contact:

Email: supervisor@stepanddry.com
Telephone: [Insert Business Telephone Number]
Business Address: [Insert Registered Business Address]

Please include your order reference and a description of the issue. We will review the enquiry and respond within a reasonable period.

14. Applicable Law

These terms are intended to be interpreted in accordance with applicable Singapore law, subject to any mandatory consumer protection provisions that apply to the relevant transaction.

Where a customer benefits from mandatory consumer protection rules in their country of residence under applicable law, nothing in these terms is intended to deprive that customer of those protections.

Any dispute will be handled in accordance with the applicable rules on jurisdiction, governing law and consumer protection. Nothing in this section prevents a consumer from exercising a right that cannot lawfully be waived.

15. Changes to These Terms

We may revise these terms when our business arrangements or applicable legal requirements change. The current version will be published on this page with its effective date.

The terms applicable to an order will be determined in accordance with the contract formed at the time of purchase and any subsequent changes validly agreed by the parties or required by law.

16. Contact Information

For questions about these Terms and Conditions, please contact us using the details below.

Brand: Stepanddry
Registered Company Name: [Insert Registered Company Name]
Registered Business Address: [Insert Registered Business Address]
Warehouse Address: [Insert Warehouse Address]
Email: supervisor@stepanddry.com
Telephone: [Insert Business Telephone Number]
Website: https://www.stepanddry.com