1. Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Processing includes order review, preparation and dispatch arrangements. Business days exclude weekends and applicable public holidays.

Once your order has been dispatched, a tracking email will be sent to the email address provided at checkout when tracking information becomes available.

2. Shipping Destinations and Delivery Partners

We offer delivery to eligible destinations across Europe. Depending on the destination and service availability, shipments may be handled by DHL, FedEx, UPS Priority or other appropriate delivery services.

Available delivery options and any applicable shipping charges will be displayed at checkout before the order is completed.

3. Estimated Delivery Time

Our standard estimated transit time is 5–10 business days after dispatch.

Including order processing, the overall time from purchase to arrival normally consists of:

• Order processing: 1–3 business days.
• Transit after dispatch: 5–10 business days.

Delivery times may vary according to the destination, carrier operations, public holidays, customs procedures where applicable and other circumstances affecting transport.

Where a specific delivery date or statutory deadline applies, the relevant contractual and legal requirements will take precedence over a general estimate.

4. Shipment Tracking Notifications

Tracking notifications will be sent to the email address provided when placing your order, once tracking information becomes available and as relevant updates are received from the carrier.

Depending on the carrier, notifications may cover:

• Order dispatch and tracking reference.
• Arrival at a carrier facility or sorting location.
• Transit progress.
• Local delivery handling.
• Delivery completion or an attempted delivery.

The timing and availability of individual tracking events depend on the information supplied by the carrier. Please check your inbox and spam or junk folder if you cannot find a tracking email.

5. Delayed or Missing Shipments

If your order has not arrived within the estimated transit period, please contact supervisor@stepanddry.com and include your order reference.

We will review the tracking information and, where appropriate, open an enquiry with the relevant carrier to investigate the shipment status.

Following the investigation, we will assess the available information and determine an appropriate resolution, which may include a full refund or a replacement shipment.

Where delivery has not taken place within the agreed or legally required period, customers retain any applicable statutory rights concerning late delivery or non-delivery. Any applicable right to request delivery, terminate the contract or receive a refund will be handled in accordance with the relevant law.

6. Delivery Address

Orders will be dispatched to the delivery address provided by the customer at checkout.

Dispatch Address: [Insert Dispatch Address]

Customers should review their delivery details before completing an order. If an address needs to be amended, please contact us as soon as possible. Changes may not be possible after dispatch.

If a delivery issue arises because the address supplied is incomplete or incorrect, we will review the circumstances and advise on the available next steps in accordance with applicable law.

7. Responsibility for Goods During Delivery

Responsibility for loss of or damage to goods during delivery remains with us until the goods come into the physical possession of the customer or a person designated by the customer, other than the carrier, except where applicable law provides otherwise.

Handing a parcel to a carrier does not, by itself, transfer delivery risk to the customer.

Nothing in this policy limits any applicable statutory rights relating to damaged, missing or non-delivered goods.

8. Delivery Enquiries

For questions about order processing, tracking, delayed shipments or delivery arrangements, please contact us using the details below.

Brand: Stepanddry
Registered Company Name: [Insert Registered Company Name]
Registered Business Address: [Insert Registered Business Address]
Dispatch Address: [Insert Dispatch Address]
Email: supervisor@stepanddry.com
Telephone: [Insert Business Telephone Number]
Website: https://www.stepanddry.com

Please include your order reference and a brief description of your enquiry so that we can review the matter efficiently.

9. Applicable Terms

This Shipping Policy should be read together with our Terms and Conditions, Returns and Refunds Policy and Privacy Policy.

Our shipping arrangements are administered in accordance with applicable Singapore legislation and the mandatory consumer protection requirements relevant to the transaction. Nothing in this policy excludes or restricts any statutory right that cannot lawfully be excluded or restricted.